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Purchase Policies

Return Policy

TRAIN TRACK® has a fully functional trial version which you may evaluate for a period of 30 days. Once you have purchased this product and received your registration number, the product cannot be returned. Please evaluate the product before purchasing as refunds cannot be issued after the trial period.

For specific versions or components that do not have a trial period, refunds may be issued within 30 days of purchase if you are not satisfied.

Customized products cannot be returned and fees for customization services are non-refundable, except in the case where an advance payment was made, and we were unable to deliver the customized product as required.

Hosted services paid in advance will be refunded for the unused portion of monthly fees on a pro-rated basis in the event of cancellation with 30 days notice.

Subscription pricing is based on a yearly subscription. There is no discount for discontinuing your subscription before the end of your subscription period.

Sales Tax

Sales tax for purchases within California will be billed at the current rate of 8.00% effective January 1, 2013.

Shipping and Delivery

For products that are downloaded directly from the internet, your registration number and/or download link will be emailed to you within 1 business day after purchasing a license.

For items that will be physically shipped, the shipping charges are listed in the product description. Items are shipped via U.S. Mail within 3 business days unless otherwise noted.

Foreign Payment Fees

A fee of $50.00* will be charged for all wire transfers. A fee of $15.00 will be charged for all foreign checks. These fees are designed to cover fees charged by the financial institutions involved in the transactions.

Returned Check Fees

A fee of $50.00* USD will be charged for all returned checks. Late payment service charges may also apply.

Late Payment Service Charges

Accounts over 30 days are subject to a $50.00* USD service charge. An additional $50.00* USD charge will be added for each subsequent 30 day period the account is delinquent.

Suspension of Support Services

Support may be suspended for accounts that are not in good standing, including non-payment of service charges and other fees.

*All fees are US Dollars and subject to change without notice.

If you have any questions or concerns about these policies please contact us.