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Frequently Asked Questions

Installation and Setup

Can I install the program on a network drive?
Yes. You may install it on a network drive so that it can be accessed by multiple users. With the client edition, you will install the database on a central server, and the user interface on individual workstations.

Will I be able to move the program if I need to switch to a different computer or network drive?
Yes, you may move it as many times as you need.

Do I need to have Microsoft® Access®?
No. The free runtime version is included in the installer. This allows you to use the program without having a license for Access®.


Editions

What is the Desktop Edition?
TRAIN TRACK® Desktop Edition is a standalone file that contains both the user interface and your data tables. It can be installed on your computer or network drive.

What is the Client Edition?
TRAIN TRACK® Client/Server Edition includes a user interface and a separate database to store your data. The database is installed on a server, and the user interface can be installed on individual workstations.

What is the Web Edition?
TRAIN TRACK® Web Edition is a web-based application. The database is installed on a server, and the user interface is accessed through a web browser.

Is the Web Edition set up on your server?
The web edition can be set up on your server to connect to the same database as your client/server user interface, or it can be hosted on our server.

What is a Customizable Edition?
TRAIN TRACK® Customizable Editions are versions of each edition where the license agreement allows the user to make modifications to the program.

If I want to modify the program, will I be able to get help?
Yes. Technical support is included with your subscription, including help modifying the program.


Data

Will I be able to keep data I have entered into the trial version?
Yes. When you purchase a subscription license, you will be able to enter a code and continue using the Desktop edition trial, or you can automatically import your data into another edition. If you choose the Hosted Web edition, we will import your data for you at no additional cost.

How many records can the database hold?
The desktop edition database can hold up to 2 Gigabytes of data, or about 2 million records. If you are going to have that many records, we recommend that you use the client/server version.

Can I import my data from another program?
Yes. The program includes functions to automatically import data from Excel®.

How many employees can I track?
You may track an unlimited number of employees and training, up to the capacity of your system. 


Users and Security

Can more than one person use the program at the same time?
Yes, multiple users may access the program simultaneously in any of the editions.


Customization

Can TRAIN TRACK® be customized?
Yes, Liberty Labs, LLC can customize it for you, or you may customize it yourself with the customizable edition.

How much does it cost for customization?
Each project is different. We can give you a quote based on your requirements with no obligation.


Cost

How much does it cost?
Licenses vary depending on the edition and number of locations and users. For detailed pricing information, see the pricing page or contact us. All prices are US Dollars and subject to change without notice.

Do I have to pay for each employee I track?
No. You may track any number of employees.

Is there an annual fee?
Yes, your subscription is paid anually.

How can I pay?
You may pay with a credit card by phone or online (using our secure payment gateway or through PayPal), mail a check, or pay via wire transfer. There are additional fees for wire transfers and foreign checks. If you would like to pay using a Purchase Order, you may fill out our Purchase Order Agreement. If approved, you will be able to submit a Purchase Order for payment.


License

What types of licenses are available?
The basic license is for the database and allows you to have one set of data. You will also need a license for each read/write user. If you wish to segregate data by location, you will need additional location licenses. Employees logging on to take exams, enroll in classes, and view documents or view their own status, do NOT need a user license.

Can I transfer the license from one employee to another?
Yes, the license can be transferred.

Is the license for concurrent uses?
The license is for named users. Each person who uses the database will need their own license. It does not matter how many users are accessing the program simultaneously. Employees logging in to view their own status or take exams do not need to have their own license. Administrator, Standard, Limited, Completions-only, and Read-only users do need their own license.

Will I be able to Upgrade later?
Yes, if you purchase one type of license, and later decide to move to a higher edition, you may upgrade by paying the difference in price for the higher edition. There is no penalty for doing this.